Please see attachments for the following documents related to Agent Assist Job Aids:
ACCESS ACM_Information Sheet_FAQ 09252025
ACCESS_Patients' Rights Protocol 04282026
JA 01 - Agent - General Information, Emotional Support, and Patients Rights Calls_Modified09272025
JA 02 - Agent - Sharing Customer Resources with Callers_Modified092825
JA 03 - Agent - Knowledge Articles_Modified092325 Agent View
JA 09 - Agent - Additional Training Needs_Modified092825
JA 16 - Agent - Crisis Screening, Nonresponse, FIT Dispatch Request_Modified092825
JA 17 - Agent - Book Appointments_Modified092825
JA 18 - Agent - DHCS Screener, DMH Referrals, MCP Referrals_Modified092825