FREQUENTLY REQUESTED TELEPHONE NUMBERS
| Agency/Department | Contact Phone Numbers | Comments |
| ACCESS CENTER | (800) 854-7771 (24 hrs) (800) 801-7886 (providers only) | |
| ABUSE HOTLINES | ||
| Adult Protective Service | (877) 477-3646 | |
| Child Abuse/ Protective Services | (800) 540-4000 | |
| DCFS Command Post | (213) 639-4500, (800) 540--4000 | After hours, weekends, holidays |
| DCFS High Risk Division | (213)351-5737 | 24/7 For FSP Only |
| BOARD & CARE | ||
| Community Care Licensing | (800) 952-5253 | www.ccld.ca.gov |
| Community Care Licensing Complaint | (844) 538-8766 | letusno@dss.ca.gov |
| COMPLAINTS | ||
| Disability Rights | (800) 776-5746 | M-F 9:00am-5:00pm |
| Long Term Care Ombudsman | (800) 231-4024 | |
| Patients Right's | (800) 700-9996, (213) 738-4888 | |
| State Fair Hearing | (800) 743-8525 | |
| DHS HOTLINES | ||
| Substances Abuse Prevention & Control | (844) 804-7500 | |
| DMH DEPTS | ||
CBO Revenue Management | (213) 480-3570 consumers, (213) 480-3444 providers | Providers who have concerns on denied Medi-Cal claims, consumers who have billing concerns. Voicemail only, calls returned in 24 hrs |
| Employment Verification | (213) 972-7017 | M-F 8:00am- 5:00pm |
| Genesis | (213) 351-7284 | M-F 8:00am- 5:00pm |
| Help Desk | (213) 351-1335 | M-F 8:00 am- 5:00 pm |
| Human Resources | (213) 972-7000 | M-F 8:00am- 5:00pm |
| Job Hotlines | (800) 970-5478 | |
| Managed Care (ICD) | (213) 739-7300 | M-F 8:00am- 5:00pm |
| Psychological Testing | (213) 605-5323 | M-F 7:00am-4:00pm |
Mental Health Records | Please Email for Medical Records: DMHMedicalRecords@dmh.lacounty.gov | Subpoena related requests SubpoenaMedRec@dmh.lacounty.gov |
| Peer Resource Center | (213) 351-1934 | |
| Pharmacy Benefits Management | (213) 738-4725 | M-F 8:30am-5:00pm |
| Provider Relations/Enrollment/Credential | (213) 738-3311 | M-F 8:00am- 5:00pm |
Public Guardian Office | (213) 974-0515 | General Information on Conservatorship |
| Public Information Officer | (213) 738-3700 | Media related questions |
| Transition Age Youth (TAY) | (213) 738-6194 | M-F 8:00 am- 5:00 pm |
| Training Division Workforce Education (WET) | (213) 251-6854 | |
| FREQUENTLY CALLED | ||
| Access Transportation | (800) 827-0829 | |
| American with Disability ACT (ADA) | (844) 586-5550 | |
| California Relay Services, Deaf and Hard of Hearing | 711 | |
| Managed Care (ICD) | (213) 739-7300 | M-F 8:00am- 5:00pm |
Hoarding | 211 | |
| Information Line 211 | ||
| Information Line 311 | (213) 473-3231 | |
Jail Mental Health Information number | (213) 473-6183 Men's (323) 568-4678 Women | Caller can request for mental health evaluation, give mental health history and medication history |
| Los Angeles County Bureau Victims of Crimes | (800) 380-3811 | M-F 8:00am- 5:00pm |
Los Angeles County General Information | (213) 974-1234 | 24/7 General Information for all of LA County Departments |
Medical Alert Center (MAC) | (866) 941-4401, (562) 378-1788 back up number for MAC | Central Dispatch |
| National Victims of Crimes | (855) 484-2846 | M-F 5:30am- 4:30pm |
Office of Family and Consumer Affairs | (213) 738-3948 | Family Advocacy, Residential Care Options, provide education and resources to families on voluntary/involuntary services |
| Poison Control | (800) 876-4766 | |
| Social Security Disability (SSI) | (800) 772-1213 | M-F 8:00am- 5:00pm |
| Suicide Prevention Lifeline | (800) 273-8255 | |
| Men Reintegration Program | 213-673-3002 | M-F 8:00am- 5:00pm |
| Women Reintegration | (323) 525-6400 | M-F 8:00am- 5:00pm |
| MEDI-CAL / INSURANCE | ||
| Medi-Cal | (800)541-5555 | only |
| Medi-Care | (800) 633-4227 | |
| Medi-Cal Application request | (877) 597-4777 | Client will reach DPSS office |
| Medi-Cal Billings Inquires | (916) 636-1980 | |
| Housing Authority | ||
| Housing Authority (Section 8) | (800) 731-4663 | |
| L.A. County Housing Resource Center | (877) 428-8844 | LA Residents only, M-F 9am-8pm http://housing.lacounty.gov |
| L.A. COUNTY DEPTS | ||
| Department of Aging | (213) 351-5401 | |
| DHS Health Services | (800) 427-8700 | |
| DPSS | (866) 613-3777 | |
| In Home Supportive Services (IHSS) | (888) 944-4477 or (213) 744-4477 | |
| Public Health | (213) 240-8144 | |
| LAW ENFORCEMENT | ||
| LAPD NON-Emergency | (877) 275-5273 | |
| MTA | (213) 626-4455 | |
Police Department (911) | (213) 617-5911 (L.A Metro) , (818) 734-2209/911 (SFV) | ACCESS Center use only. For actual 911 related calls. All non-related calls use non-emergency, or local law enforcement. |
| LEGAL SERVICES | ||
| Center for Health Care Rights | (800) 824-0780 | Non-Profit that provides information and help with Medi-Care |
| Community Legal Services | (800) 834-5001 | M-Th 8am-6pm, F 8am- 4pm |
| Legal Aid | (800) 399-4529 | Low cost |
| Mental Health Court | (323)441-1893 | Dept 95A |
| Mental Health Court | (626) 403-4370 | Advocate for clients, M-F 8am -5pm |
| OUT OF COUNTY SERVICES | ||
| OUT OF COUNTY OUTPATIENT SERVICES- CENTRAL AUTHORIZATION UNIT (ICD) | (213) 739-7300 Adult & Children Mon - Fri - 8am to 5pm | |
OUT OF COUNTY INPATIENT SERVICES- INTENSIVE CARE DIVISION (ICD) | (213) 739-7300 Mon - Fri 8am to 5pm (213)739-739-2334 (CHILDREN) (800) 236-0756 (Ward of Courts) | |
| Please refer to ACCESS State Protocols under the section (Inpatient Out of County/ State Out of State Inpatient Authorization Line Authorizations) on page 9-11 Mon- Fri 8am to 5pm | ||
| SHELTERS | ||
Angel Flight Youth Shelter | (213) 413-2311 (Spanish available) 24/7 | |
Children of the Night | (800) 551-1300 (youth/runaway) 24/7 | |
| Shelter Hotline | (800) 548-6047 | |
| SUPPORT GROUPS | ||
| NAMI | (800) 950-6264 | |
Rainbow Services Hotline and Counseling | (310) 548-5450 (shelter hotline) M-F 9am-5pm, (310) 547-9343 (referral line, Spanish) 24/7 | Center assists in locating shelter, support groups, case management, advocacy |
| TALK LINES | ||
| Community Help Line | (877) 541-2525 | Mon to Sunday 8am to 8pm |
The Korean Warm Line | (213) 221-2813 | Mon to Friday day 8am to 8pm Korean & English speaking |
| Gay & Lesbian Resource Center | (323) 993-7400 | www.lagaycenter.org |
The Orange County Warmline | 877-910-WARM or 877-910-9276 | 24/7 - They will assist LA County residents |
Project Return Peer Support | (888) 448-9777, (888) 448-4055 (Spanish) | M-F 5pm-10pm press option (0) to speak to a peer |
Trevor Line | (866) 488-7386 24/7, (310) 271-8845 office | www.thetrevorproject.org |
Teen Talk Line | (800) 852-8336 M-Sun 6pm-10pm, (310) 855-4637 (L.A), (818) 432-2266 (Valley), (951) 826-4673 (Riverside) | www.teenlineonline.org |
| Youth/ Teen Crisis Line | (800) 843-5200 | Runaway Switchboard 24/7 |